Contact
Hermes Games is run by one person, not a company. The quickest way to reach
them is on Discord.
On Discord
That opens the profile in Discord — in the app if you have it installed,
in the browser otherwise — with a Message button on it.
If you would rather search, the username is
mountainpisser, shown in most places as
NoobSticks.
Already in a server with the bot? Press the Info button
on any of its cards — it names the operator and links straight to them.
Asking for server access
The bot only responds in servers that have been approved, so this is the
most common reason to get in touch. Adding the bot before it is approved
does no harm — it will post a short message explaining, then leave — and
your attempt is recorded, so nothing is lost by trying first.
To save a round trip, include:
- Your server's name and id — right-click the server icon and
Copy Server ID, with Developer Mode on in Discord's Advanced settings.
- Roughly how many people will use it.
- Which games you want: tournaments, Death Roll, or both.
A server that only wants tournaments needs nothing privileged — see Setup.
Something is wrong
| If | Then |
|---|
| A duel or a match is stuck |
An organizer can usually clear it — !dr admin void for a duel,
/tour admin force-win for a match. If neither helps, get in touch. |
| The bot is not responding at all |
Check it is approved for that server, and that it can post in the channel.
Then get in touch — it may simply be down. |
| A result is wrong |
That is an organizer's to fix, not the operator's: results can be reopened
and re-settled. The bot does not arbitrate. |
| You found a bug |
Say what you ran and what happened. The tournament code — the six characters
in its thread name — makes it far quicker to look up. |
Your data
To have your records removed, or to ask what is held about you, message the
operator and say which server. What is stored is set out in the
Privacy Policy, and requests are honoured.
What to expect
One person, replying when they can. There is no support team, no ticket
queue and no guaranteed response time — the Terms are
honest about the bot being provided as-is. Approvals are usually quick;
bugs depend on what broke.